Global VP of Customer Success
Core
Oversee and grow the global Customer Success team to drive product adoption, reduce churn, and increase customer satisfaction for a unified public transportation planning platform.
Role type
Senior executive VP of Customer Success
Builds
Global Customer Success organization (CS Engineers, Support, Education, PMs) and customer value realization for transit agencies
Domain
Public transportation technology / SaaS
Deliverable
production ML models
Required skills
Global team scaling, churn reduction, strategic lifecycle planning, transportation domain expertise, cross-functional leadership, executive communication, talent development, operational efficiency
Preferred skills
Public transit/ITS/CAD/AVL experience, fluency in a European language (Spanish, Portuguese, German, Italian)
Technologies
AI, ML, optimization algorithms
Responsibilities
Drive customer to value (reducing churn, increasing adoption), optimize the customer lifecycle, develop expertise in transportation management, demonstrate business acumen, advocate for the voice of the customer, maintain operational excellence, build and develop talent, improve organizational efficiency, foster cross-functional alignment, deliver executive-level communication (via careerplan.io/jobs/D1-00C-8C-C6B-global-vp-of-customer-success-at-optibus)
Seniority
VP, executive leadership