First Level Support (m/w/d) im Bereich IT-Betrieb,Eltville am Rhein,Frankfurt am Main
Core
First-line IT support specialist handling user inquiries, troubleshooting hardware/software issues, and managing IT workstations for medical practices.
Role type
First Level Support Engineer
Builds
IT workstations, user accounts, and support documentation for medical practices
Domain
Healthcare IT / Practice Management Software
Deliverable
client delivery
Required skills
IT troubleshooting, Microsoft 365 administration, Windows environment management, user account management, ticketing system usage
Preferred skills
Prior IT support experience, knowledge of mobile devices
Technologies
Microsoft 365, Windows, Ticketing Systems
Responsibilities
Analyze incoming support requests, perform initial diagnostics, resolve typical hardware and software problems, set up and manage user accounts and permissions, escalate complex issues, document solutions in the ticketing system, participate in IT rollouts and small projects
Seniority
Entry-level to Junior