Job
Core
First-line IT support for end-users, resolving hardware, software, and network issues to maintain a productive work environment.
Role type
IT Help Desk Officer
Builds
Stable IT infrastructure and user productivity
Domain
Financial Services / IT Support
Deliverable
dashboards & analysis
Required skills
Hardware troubleshooting, Software troubleshooting, Network connectivity support, Ticketing systems, Active Directory basics, Remote support tools, Microsoft Office Suite, Meta Trader experience
Preferred skills
Bachelor's degree in IT/CS, Experience with Windows/macOS, Basic networking knowledge, Problem-solving skills
Responsibilities
Respond to user inquiries via phone, email, chat, and in-person; Troubleshoot and resolve hardware and software issues; Log and prioritize support requests in ticket systems; Document troubleshooting steps in the knowledge base; Assist with basic user account management and system maintenance.