Second-Level-Support (m/w/d), Jena
Core
Second-level IT support for managed service customers, handling ticket analysis, troubleshooting, and system operations.
Role type
Second-level IT support engineer
Builds
Managed service customer systems and IT solutions
Domain
IT services and digitalization
Required skills
Windows OS, Office 365, Active Directory, Exchange, Windows Server, Networking (Switching, Routing, VPN), Virtualization
Preferred skills
Sophos certifications, System integration training
Responsibilities
Analyze, categorize, and prioritize customer tickets; develop solution paths; escalate issues; administer and operate hardware/software systems; support managed service customers; collaborate on IT projects; document tickets
Seniority
Mid-level, hands-on IC