Managed Network Services Engineer
Core
Provide Level 2 IT support for external clients' environments, including onboarding, migrations, and troubleshooting.
Role type
Managed Network Services Engineer (Level 2)
Builds
Customer IT environments (workstations, servers, networking, Microsoft 365)
Domain
IT Services / Managed Services
Required skills
RMM tools, backup solutions, Windows OS installation/configuration/troubleshooting, networking architecture, wireless network assessments, Microsoft 365 migrations, copier/scanner installation, new-client onboarding, local and cloud email migrations, compliance and risk assessments
Preferred skills
Managed services experience, IT consulting experience, customer service experience
Technologies
Microsoft 365, Windows, Office 365, RMM platforms, cybersecurity tools
Responsibilities
Support existing customer environments and assist with new deployments, Implement and maintain all aspects of customers IT environments, Provide support to external clients remotely and at their locations, Work with helpdesk ticketing systems, RMM platforms, and cybersecurity tools, Keep work organized and document it accurately
Seniority
Mid-level, hands-on IC