Sales Coach (m/w/d), Hermes Zentrale Hamburg
Core
Central contact for the continuous development of the sales team, focusing on individual performance improvement and process optimization.
Role type
Senior Sales Coach / Training Manager
Builds
Sales processes, training programs, and onboarding concepts for the sales team.
Domain
Logistics / Sales / Corporate Training
Required skills
Sales coaching, strategic customer care training, process optimization, shadowing analysis, onboarding concept design, sales playbook creation, requirement profiling for external training
Preferred skills
Pedagogical skills, moderation skills, Microsoft Office proficiency
Responsibilities
Conduct sales coaching for individual performance improvement, train the team in strategic customer care, coach the implementation of new sales products and processes, create detailed requirement profiles for external training, continuously monitor and optimize sales processes, derive measures from shadowing results and KPIs, design and implement an onboarding concept, define and create a comprehensive sales playbook.
Seniority
Senior, hands-on IC