Application Manager (m/w/d) OTRS / Znuny, Konzernzentrale
Core
Central point of contact for the OTRS/Znuny platform, driving digitalization and automation of business processes to ensure smooth operations.
Role type
Application Manager (IT Service Management)
Builds
Service and ticket processes, business workflows, and automation solutions for the TELIS corporate group.
Domain
Financial services / IT Service Management
Required skills
OTRS/Znuny administration, business process modeling, Linux system administration, MySQL/MariaDB, SQL, API integration, automation solutions
Preferred skills
Stakeholder consultation, technical documentation, system migration
Responsibilities
Analyze and optimize business processes and map them within the OTRS/Znuny platform; Consult business units on new requirements and develop workflows; Plan, configure, and continuously develop the application; Ensure stable, secure, and high-performance operation; Administer roles, permissions, ticket processes, and interfaces; Identify, analyze, and resolve incidents; Create and maintain technical documentation; Participate in updates, migrations, and new feature introductions.
Seniority
Mid-level, hands-on IC