IT Administrator, Business Applications
Core
Administer collaboration, service management, and automation platforms (Jira, Confluence, Workato) to enable organizational connectivity and process automation.
Role type
Individual contributor IT Administrator (Business Applications)
Builds
Operational backbone for collaboration, system connectivity, and process automation
Domain
Cybersecurity / SaaS / IT Operations
Required skills
Jira administration, Confluence administration, Jira Service Management (JSM) configuration, Workato monitoring, RBAC implementation, workflow automation, user lifecycle management, documentation, API/webhook basics
Preferred skills
Atlassian cloud scale administration, iPaaS recipe monitoring, governed self-service automation, scripting (Python/JavaScript), high-growth SaaS experience
Technologies
Jira, Jira Service Management, Confluence, Workato, Loom, Rovo, Glean
Responsibilities
Administer Jira, JSM, Confluence, and Loom including user provisioning and permission schemes; Configure projects, workflows, custom fields, and automation rules; Manage JSM request types, queues, forms, and SLAs; Monitor Workato recipe runs and triage failures; Support citizen developers with sandbox provisioning and guardrails; Automate repetitive administration tasks; Maintain knowledge base and runbooks; Report on license utilization and platform health
Seniority
Mid-level, hands-on IC
