First Level Service Desk Mitarbeiter (m/w/d), Bielefeld
Core
First-line service desk support for intralogistics sorting and conveying systems, acting as the primary interface between customers and technical teams.
Role type
First Level Service Desk Specialist
Builds
Customer service and technical support for automated sorting and conveying systems
Domain
Industrial automation / Intralogistics
Deliverable
client delivery
Required skills
Ticket management, customer communication, report creation and translation (German/English), coordination of service requests
Preferred skills
French language skills
Technologies
Ticketing systems
Responsibilities
Answer customer inquiries via phone and email, create and distribute tickets to 2nd Level, manage customer correspondence and reporting, participate in meetings for critical service cases, translate service reports between German and English