IT Fachkraft (m/w/d) 2nd-Level-Support Field Service, DE - Sengenthal (Lkr. Neumarkt i.d.OPf.)
Core
2nd-level IT field service support for troubleshooting incidents, process optimization, and coordinating ticket resolution directly at the user's location.
Role type
2nd-level IT support specialist (field service)
Builds
IT support services for end-users
Domain
Construction industry IT infrastructure
Deliverable
client delivery
Required skills
Client and server operating systems, Active Directory, MS Exchange, MS Office, Office 365, English (verbal and written)
Preferred skills
Customer orientation, independent problem-solving, interest in IT
Responsibilities
Troubleshooting incidents directly at the user's location, process optimization through root cause analysis, coordinating and communicating with users and departments for ticket resolution, handling general user inquiries, controlling the ticket system