IT Field Support Specialist II
Core
Field-focused IT generalist providing hands-on and virtual support for hardware, software, and connectivity at industrial jobsites and regional offices.
Role type
Senior IC IT Field Support Specialist
Builds
Reliable IT infrastructure (hardware, networking, connectivity) for craft workers, site supervisors, and project teams in industrial facilities.
Domain
Industrial/Construction IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, Windows endpoint management, Microsoft 365 administration, Basic networking (APs, switches, cabling), Technical documentation, SOP creation, Independent field work
Preferred skills
Endpoint management (MDM, imaging), Asset lifecycle management, ITSM tools (Freshservice, ServiceNow), Knowledge base management, Process improvement
Technologies
Windows, Microsoft 365, Access Points, Switches, Starlink, Cisco, Meraki, Freshservice, ServiceNow
Responsibilities
Troubleshoot and replace field devices (laptops, monitors, printers, scanners, video units); Support basic jobsite networking and connectivity; Perform proactive site walkthroughs to resolve IT issues; Create knowledge articles and SOPs to standardize support; Coordinate with IT Support, Network Support, and Cybersecurity teams.
Seniority
Mid-Senior, hands-on IC