IT Servicemanager (m/w/d), HERMED Berlin #264
Core
Manage and oversee the Fresenius Digital Technology IT provider and support teams to ensure SLA compliance for IT services in a healthcare environment.
Role type
IT Service Manager (Provider Management)
Builds
IT service delivery and operational stability for medical technology management in hospitals
Domain
Healthcare / IT Service Management
Deliverable
dashboards & analysis
Required skills
IT Service Management, ITIL processes, SLA management, quantitative KPI monitoring, Root Cause Analysis, stakeholder communication, regulatory compliance, process documentation
Preferred skills
ITIL certification, experience in regulated environments (Healthcare/MedTech), familiarity with ServiceNow and PowerBI
Technologies
ServiceNow, PowerBI, ITIL
Responsibilities
Oversee the Fresenius Digital Technology provider and support teams; ensure IT services meet SLAs; implement and adapt ITIL processes; identify friction points and develop solutions with the provider; monitor Service KPIs and create management reports; lead root cause analysis for critical system failures; act as the primary contact for operational departments regarding IT services and requirements; ensure compliance with regulatory requirements and security policies; document processes and ensure quality assurance.