Teammate
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in fast-growing tech sectors.
Role type
Customer Care Specialist (BPO)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer Experience / Business Process Outsourcing
Deliverable
client delivery
Required skills
Customer service, issue resolution, multi-channel support (phone/email/chat), documentation navigation, escalation management, trend identification, protocol adherence, multitasking
Preferred skills
Problem-solving, critical thinking, adaptability, empathy, collaboration, resilience, attention to detail
Responsibilities
Address customer inquiries and resolve issues efficiently; Research and provide accurate responses across support channels; Navigate internal and external documentation; Escalate priority or unresolved issues; Route calls to appropriate resources; Identify and communicate emerging trends in customer issues; Adhere to established protocols, KPIs, and quality guidelines; Collaborate with team members and departments to resolve issues; Participate in mandated training and seminars.
Seniority
Individual Contributor, Entry to Mid-level