Teammate - Chinese
Core
Provide inbound/outbound calls, email, and live chat support; filter website content; perform data/research; basic troubleshooting; manage customer complaints; escalate priority issues; document interactions per SOPs.
Role type
Customer support agent (Chinese)
Builds
Customer support interactions for technology clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer experience / BPO
Deliverable
client delivery
Required skills
Chinese (fluent), English (professional working proficiency), inbound/outbound calling, email support, live chat support, website content filtering, data entry, basic troubleshooting, complaint management, issue escalation, documentation, KPI tracking, confidentiality, policy compliance.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Handle inbound and/or outbound calls; respond to email and live chat inquiries; filter client website content; perform data and research functions; provide basic troubleshooting; manage and resolve customer complaints; identify and escalate priority issues; route calls to appropriate resources; document customer interactions per SOPs; meet and exceed client KPIs; maintain confidentiality of login credentials; participate in mandated trainings; provide feedback to management on process improvements.
Seniority
Individual contributor, entry to mid-level.