Senior Account Manager für Cloud ERP in der Consulting Industry (w/m/d) ? AI experienced
Core
Strategic Account Management for C-level relationships with top-tier B2B SaaS customers, driving Net Revenue Retention through upselling and expansion.
Role type
Senior Account Manager (SaaS)
Builds
Cloud ERP software for the Mittelstand (SMEs)
Domain
Enterprise Software / Cloud ERP / SaaS
Deliverable
production ML models
Required skills
Strategic account management, C-level relationship building, Business Review facilitation, 12-month roadmap creation, churn prevention, cross-selling/upselling, Net Revenue Retention (NRR) driving, customer health monitoring, ROI documentation
Preferred skills
Experience in consulting, IT services, or software manufacturing, knowledge of business processes in these sectors, AI initiative experience
Technologies
Cloud ERP, SaaS, CRM, DMS, HRM
Responsibilities
Build and maintain C-level relationships with top accounts, conduct quarterly business reviews, create joint roadmaps, identify upsell opportunities, monitor product health scores, intervene on risk indicators, coordinate with presales, document customer goals and ROI.
Seniority
Senior, hands-on IC