Customer Success Manager (m/w/d) ? AI experienced
Core
Managing and developing a fixed portfolio of existing B2B customers for an integrated Cloud-ERP solution, focusing on onboarding, lifecycle support, and renewal processes.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer retention, adoption, and expansion within a Cloud-ERP platform
Domain
Enterprise Software / Cloud ERP / B2B Services
Deliverable
product features
Required skills
B2B customer relationship management, lifecycle management, CRM system usage, data management, meeting facilitation, cross-selling identification, administrative coordination
Preferred skills
Experience in Inside Sales or Customer Service, familiarity with ticketing systems, affinity for administrative tasks
Technologies
Cloud-ERP systems, CRM, Ticketing systems, Office applications
Responsibilities
Operative and administrative support of the integrated Cloud-ERP solution, coordinating service and change requests, conducting service and status meetings, ensuring high customer satisfaction through proactive communication, identifying up- and cross-selling potential
Seniority
Junior to Mid-level (1-3 years experience)