Support Consultant (Post-sales)
Core
Provide post-go-live support for ERP implementations, manage support tickets, implement additional features, and drive service upsells.
Role type
Post-sales Support Consultant
Builds
ERP system enhancements and support services for enterprise clients
Domain
Enterprise Technology / ERP / NetSuite
Deliverable
client delivery
Required skills
ERP platform expertise, post-implementation support, ticket management, feature implementation, service upselling
Preferred skills
NetSuite experience, SAP experience, Microsoft ERP experience, Warehousing industry knowledge, Manufacturing industry knowledge, Media and Entertainment industry knowledge
Technologies
NetSuite, SAP, Microsoft ERP
Responsibilities
Handle post-go-live support tickets, implement additional features for clients, upsell services to existing accounts, coordinate with project teams across global regions
Seniority
Individual Contributor