Leiter Vertriebsinnendienst (m/w/d)
Core
Leading the internal sales service department for awnings and terraces, managing two teams and ~15 employees to ensure high service levels and efficient order processing.
Role type
Senior Sales Operations Manager
Builds
Internal sales service processes and order support for awnings and terraces
Domain
Manufacturing (awnings, outdoor living)
Required skills
Team leadership, process analysis, capacity planning, KPI management, ERP systems, strategic planning, cross-functional collaboration
Preferred skills
Digitalization projects, stakeholder management, change management
Responsibilities
Lead and develop two teams of ~15 employees, analyze and optimize internal sales processes, manage capacity and staffing, drive digitalization and efficiency projects, handle escalated customer issues, collaborate with sales, logistics, and IT
Seniority
Senior, hands-on IC
