Manager I, Revenue Operations
Core
Lead a team overseeing the regional end-to-end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service while scaling processes to drive revenue.
Role type
Manager I, Revenue Operations (Order Management)
Builds
Regional order fulfillment processes, case/queue management systems, and operational workflows for order execution.
Domain
Internet advertising / E-commerce / Order Management
Required skills
Global people management, Order Management systems, Quote-to-Cash workflows, ERP/CRM platforms, revenue recognition, SLA management, data analysis, SOP development, cross-functional partnership
Preferred skills
Internet advertising experience, quantitative analysis, complex issue resolution
Technologies
CPQ, ERP, CRM, reporting tools
Responsibilities
Lead and mentor a high-performing team; Design and run case and queue management to meet SLAs; Serve as escalation point for complex orders and policy approvals; Drive data-driven accountability and strategic insights; Partner with Sales Strategy and Revenue Operations to improve order experience; Establish and maintain SOPs and training; Standardize reporting to measure team performance.
Seniority
Manager I, hands-on leadership