Teamleitung Kundensachbearbeitung / Vertriebsunterstützung
Core
Building and leading a lead management team within sales operations to qualify inbound customer inquiries and hand off qualified leads to the sales team.
Role type
Team Lead, Sales Operations / Lead Management
Builds
A high-performance lead management process and a team of 4 people
Domain
B2B Software / Construction Technology
Required skills
Team leadership, KPI definition and management, process optimization, performance analysis, stakeholder collaboration, prioritization, clear communication
Preferred skills
Experience in team building, service orientation, ability to handle high volumes, quick learning
Technologies
Gängige Tools (generic tools)
Responsibilities
Manage all incoming customer inquiries via phone and email, define and monitor KPIs (response time, qualification rate, handover quality), analyze performance and identify bottlenecks, establish processes for qualification and prioritization, lead and develop the team, coordinate additional sales and marketing campaigns
Seniority
Senior, hands-on IC
