Leiter Kundenservice / Head of Customer Service m/w
Core
Leading the customer service department for a SaaS HR recruiting platform, managing a team, and driving strategic growth.
Role type
Senior management, Head of Customer Service
Builds
Cloud-based E-Recruiting and applicant management software solutions
Domain
HR Technology / SaaS
Required skills
Strategic and operational leadership, budget management, team leadership, cross-functional process development, quality standards implementation, data analysis, IT affinity
Preferred skills
Experience in high-quality service environments, process optimization, employee motivation
Responsibilities
Strategic and operational responsibility for the customer service department including budget management, leading service staff, cross- and up-selling, cross-departmental process development, developing quality standards, fostering leadership culture, quality assurance and cost control, creating reports and statistics
Seniority
Senior, hands-on IC