Teammate
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in technology, e-commerce, gaming, and other fast-growing sectors.
Role type
Customer Care Specialist (IC)
Builds
Customer support interactions and issue resolutions for B2C/B2B clients
Domain
Customer Experience / BPO / Technology
Deliverable
client delivery
Required skills
English (fluent), Zendesk, Slack, Windows OS, Apple OS, Microsoft Office, Google applications, issue escalation, trend identification, SOP adherence, multitasking
Preferred skills
adaptability, critical thinking, empathy, process improvement
Responsibilities
Deliver exceptional customer service by promptly addressing inquiries and resolving issues; Research and provide accurate responses across phone, email, and live chat; Navigate internal documentation to ensure world-class service; Identify and escalate priority or unresolved issues; Route calls to appropriate resources and document interactions; Identify and communicate emerging trends in customer issues; Adhere to protocols, KPIs, and quality guidelines; Participate in mandated training and seminars.
Seniority
Individual Contributor, entry to mid-level