Head of Field Service Management (m/w/d) (NRW/Hessen/Remote)
Core
Lead a field service organization of 150+ technicians and build a professional subcontractor management function to optimize productivity and service delivery.
Role type
Senior leadership (Head of Field Service Management)
Builds
Field service operations and a subcontractor partner pool
Domain
Industrial services / Technical field service
Required skills
Leading managers, managing subcontractors, driving productivity, reducing absenteeism, data-driven management, change management
Preferred skills
Field service management systems, mobile order processing, works council collaboration
Technologies
Field-Service-Management-Systems, mobile order processing
Responsibilities
Lead 8-10 team leaders, build and develop leadership team, establish management rhythms, onboard technicians, manage productivity and revenue per employee, control metrics (attendance, daily jobs, first-time fix rate), reduce absenteeism, coordinate with dispatch/quality/logistics, build subcontractor processes and contracts, recruit and qualify partners, decide on make-or-buy strategies, create capacity for growth
Seniority
Senior, hands-on IC