Head of Field Service Management (m/w/d) (NRW/Hessen/Remote)
Core
Lead and optimize a field service organization of 150+ technicians, manage subcontractors, and drive productivity and attendance metrics.
Role type
Senior field service operations manager
Builds
Field service teams and subcontractor management processes
Domain
Industrial services / Field service management
Required skills
Leading managers, managing subcontractors, driving productivity, reducing absenteeism, data-driven decision making, building teams
Preferred skills
Technical customer service experience, FSM systems, change management, works council collaboration
Technologies
Field-Service-Management-Systems, mobile order processing
Responsibilities
Lead 8-10 team leaders, build and develop leadership team, establish leadership rhythms, onboard technicians, manage productivity and revenue per employee, control metrics (attendance, daily jobs, first-time fix rate), reduce absenteeism, coordinate with dispatch and logistics, build subcontractor management processes, recruit and qualify partners, decide on make-or-buy strategies, create capacity for growth
Seniority
Senior, hands-on IC