Teammate Imus Q4 2026
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in technology sectors.
Role type
Customer Care Specialist (IC)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, and FinTech
Domain
Customer Experience / BPO
Deliverable
client delivery
Required skills
English fluency, Windows/Mac OS proficiency, Zendesk, Slack, issue escalation, documentation, trend identification, multitasking
Responsibilities
Answer customer inquiries via phone, email, and live chat; research and provide accurate responses; navigate internal documentation; escalate priority or unresolved issues; route calls to appropriate resources; document customer interactions; identify and communicate emerging issue trends; adhere to client quality guidelines and company policies.
Seniority
Entry-level, individual contributor