Customer Support Specialist
Core
Providing exceptional customer service and support to clients via phone, email, and chat, resolving issues, and assisting with account setup and troubleshooting. (via careerplan.io/jobs/89-009-56-745-customer-support-specialist-at-guideline)
Role type
Entry-level Customer Support Specialist
Builds
Customer satisfaction and resolution for Finbot's invoice and document processing platform
Domain
Fintech / SaaS
Deliverable
client delivery
Required skills
Communication, problem-solving, attention to detail, organizational skills
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer issues and escalate complex cases; Assist customers with account setup and troubleshooting; Maintain accurate records of customer interactions; Collaborate with cross-functional teams to improve customer experience