Teammate Ortigas Q4 2026
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in technology sectors.
Role type
Customer Care Specialist (BPO)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer Experience / Business Process Outsourcing
Deliverable
client delivery
Required skills
English fluency (reading, writing, speaking), Windows OS proficiency, Microsoft Office/Google Apps proficiency, Zendesk familiarity, Slack familiarity, issue troubleshooting, documentation navigation, call routing, trend identification, multitasking
Preferred skills
Critical thinking, adaptability, empathy, collaboration, feedback receptiveness
Responsibilities
Address customer inquiries and resolve issues efficiently across phone, email, and chat; research and provide accurate responses; navigate internal/external documentation; escalate priority or unresolved issues; route calls to appropriate resources; document customer interactions; identify and communicate emerging issue trends; adhere to quality guidelines and SOPs; participate in mandated training.
Seniority
Entry-level, individual contributor