Kundenservice Mitarbeiter (m/w/d) Technischer Support
On-site
Core
Providing technical customer support via phone for digital health insurance services, including website and app assistance, registration handling, and product consultation.
Role type
Customer Support Specialist (Technical)
Builds
Digital health insurance services (website, mobile app, online portals)
Domain
Health Insurance / Digital Services
Deliverable
client delivery
Required skills
German (fluent), telephone communication, customer service, technical interest, digital application familiarity
Preferred skills
Prior experience in telephone customer care
Technologies
Website, mobile app, digital health insurance platforms
Responsibilities
Answering customer inquiries via phone, assisting with website and app usage, processing registration requests, sending access codes, consulting on health insurance products and services