Quereinstieg möglich: IT Support Mitarbeiter (m/w/d)
Core
Providing technical customer support to statutory health insurance customers via phone, website, and app, including assistance with digital applications and registration processes.
Role type
IT Support Specialist (Customer Service)
Builds
Customer support interactions for a health insurance service provider
Domain
Health Insurance / Customer Service
Deliverable
client delivery
Required skills
German (fluent), MS Office, technical troubleshooting, communication
Preferred skills
prior experience in IT support, call center, or customer service
Responsibilities
Answering customer calls regarding technical issues, assisting with website and app usage, processing registration codes and onboarding workflows