Teamleiter (m/w/d) Kundenservice
Core
Leading and coordinating a technical service team to ensure high-quality customer support and process optimization.
Role type
Senior Service Team Lead (Technical)
Builds
Service operations and customer support processes
Domain
Technical services / Customer support
Deliverable
dashboards & analysis
Required skills
Team leadership, operational coordination, process optimization, data analysis, MS Office, ERP systems
Preferred skills
English language skills
Responsibilities
Lead and support a service team in daily operations, plan and coordinate shifts and resources, ensure timely and high-quality handling of customer inquiries, develop and monitor service processes and quality standards, coordinate with internal departments (Sales, Technical, Product Management), analyze operational challenges and implement improvements, create reports and KPIs.
Seniority
Senior, hands-on IC with leadership responsibilities