IT Supporter/in (m/w/d)
Core
Handling 1st and 2nd-level IT support requests, troubleshooting applications, systems, and networks, and managing data quality.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for a client's applications, systems, and networks
Domain
IT Support / General IT Infrastructure
Required skills
IT support, troubleshooting, data management, database management, network technologies, IT infrastructure, hardware/software installation and configuration, workstation administration
Preferred skills
Experience with shop systems, cash register technology, or ERP systems
Technologies
Ticketing systems, shop systems, cash register technology, ERP systems
Responsibilities
Process and resolve 1st and 2nd-level support requests, troubleshoot and solve issues for applications, systems, and networks, manage and ensure data quality, document issues in the ticketing system, install, configure, and maintain hardware and software, administer and manage IT workstations
Seniority
Entry to Mid-level
