1st Line Service Desk Engineer
Core
First point of contact for IT-related issues and requests, providing efficient support to clients and maintaining accurate records.
Role type
1st Line IT Service Desk Engineer (via careerplan.io/jobs/5000964101-1st-line-service-desk-engineer-at-kerv)
Builds
Secure, automated cloud and network environments for client organizations
Domain
IT Service Management / Managed Services
Deliverable
dashboards & analysis
Required skills
Windows and Mac OS troubleshooting, Microsoft 365 and Intune administration, basic networking concepts, remote support tools, ticketing systems, virtual desktop platforms (AVD, Citrix), printer/peripheral support
Preferred skills
CompTIA A+, ITIL Foundation, MSP environment experience
Technologies
Windows, Mac OS, Microsoft 365, Intune, Autopilot, SharePoint, HP Aruba, SilverPeak, Arista, VeloCloud, Juniper Mist, Fortinet, Infoblox, Cisco Meraki, LogicMonitor
Responsibilities
Log, categorize, and prioritize incidents and service requests; Provide first-line investigation and diagnosis; Escalate complex issues; Monitor client systems; Maintain accurate records and update knowledge base; Assist clients with hardware and software issues
Seniority
Junior, hands-on IC
