IT-Support im Schulwesen (m/w/d)
Core
Providing IT support to schools via phone, email, and remote access, handling hardware/software issues, and managing device/network setup.
Role type
IT Support Specialist
Builds
IT infrastructure and support services for schools
Domain
Education / IT Support
Required skills
Windows, Microsoft 365, Network technologies, Hardware troubleshooting, Software troubleshooting, Device configuration, Network setup, Ticket system documentation
Preferred skills
Driver's license Class B, 2nd-Level support experience, Project participation
Responsibilities
Answering IT inquiries via phone, email, and remote access; Analyzing and resolving hardware and software problems; Installing and configuring workstations, printers, and mobile devices; Supporting network setup and maintenance; Documenting processes in the ticket system; Conducting on-site visits when needed; Collaborating with 2nd-level support and other departments.
Seniority
Entry-level to Mid-level