Help Desk Technician - Huntsville
Core
Provide Level 1 technical support to faculty, staff, and students in a K-12 educational setting, troubleshooting hardware, software, and network issues.
Role type
Level 1 IT Helpdesk Technician
Builds
Secure, reliable, and effective technology environment for a Christian private school
Domain
K-12 Education / IT Support
Required skills
Windows 10/11 support, Microsoft 365 administration, computer hardware troubleshooting, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), Active Directory, Microsoft Entra ID, ticketing systems, printer support, AV equipment support
Preferred skills
CompTIA A+ certification, experience with Intune, Google Workspace for Education, Chromebook management, remote support tools
Technologies
Active Directory, Excel, Hardware Support, Microsoft 365, Network, TCP/IP, Windows, Office 365
Responsibilities
Troubleshoot Windows computers, laptops, Chromebooks, printers, and classroom technology; Assist users with Microsoft 365 applications; Create user accounts and reset passwords; Install, configure, and maintain computers and software; Support classroom interactive displays and audiovisual equipment; Record issues in the helpdesk ticketing system; Escalate complex issues to senior IT personnel
Seniority
Entry-level, hands-on IC