2nd-Level-Support Mitarbeiter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Assist with and resolve technical support tickets from Level 1 and Level 2, analyze and fix issues on software and Windows platforms, and optimize system performance.
Role type
Second-Level Support Engineer
Builds
Stable and performant IT systems for enterprise clients
Domain
IT Support / Windows / Software Performance
Required skills
Windows platform operations, C# development basics, Load balancing configuration, Memory analysis, Performance analysis, Problem-solving
Preferred skills
Customer support experience, Analytical thinking, Team collaboration
Technologies
Windows, C#, Load Balancing tools
Responsibilities
Assist with and resolve Level 1 and Level 2 support tickets, Analyze and troubleshoot software and Windows platform issues, Conduct log analysis to identify errors and performance bottlenecks, Optimize system performance via memory and performance analysis, Support the operations team with complex tasks, Configure load balancing and analyze system performance