Help Desk Analyst - Support & Troubleshooting
Core
Provide first-level technical assistance for hardware, software, and network-related issues to end-users.
Role type
Help Desk Analyst (IT Support)
Builds
IT support services for end-users
Domain
IT Infrastructure / Help Desk
Required skills
Computer networking principles, Windows OS troubleshooting, Active Directory management, Ticketing systems, LAN monitoring, Firewall configuration
Preferred skills
Mobile device management, Endpoint security
Technologies
Active Directory, Azure, Firewall, Hardware, LAN, Mobile, Network Security, VPN, Windows, Cloud
Responsibilities
Troubleshoot and resolve challenges associated with Windows operating systems and applications, Manage user accounts and permissions using Active Directory, Monitor and sustain local area network (LAN) performance, Utilize ticketing systems to manage and track support requests, Implement and uphold firewall settings to guarantee network security, Document solutions and revise knowledge base articles for future reference