Graduate Technical Support Representative German/English
Core
Resolving moderate to complex technical problems for customers via incoming interactions and proactive notifications, covering hardware, software, and services.
Role type
Graduate Technical Support Representative
Builds
Customer support responses and service delivery
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Active Directory, Computer Hardware, Desktop Support, Help Desk Support, IT Service Management, Microsoft Office 365, Microsoft Windows 10/11, Operating Systems, Peripheral Devices, Technical Support
Preferred skills
Automation, Agile Methodology, Computer Science, Issue Tracking
Technologies
Active Directory, Microsoft Office 365, Microsoft Windows 10/11
Responsibilities
Resolve technical problems of moderate to complex nature; Provide comprehensive responses about services, products, and technical matters; Assist customers proactively to mitigate or prevent problems; Coordinate departmental work and serve as an escalation point; Establish and maintain trusted relationships within customer accounts.
Seniority
Graduate (0-2 years experience)