Kaufmännischer Mitarbeiter Serviceinnendienst (m/w/d)
Core
Administrative and commercial coordination for aftermarket service processes, including quoting, order processing, and billing.
Role type
Commercial Service Operations Specialist
Builds
Aftermarket service solutions and billing for industrial machinery clients
Domain
Industrial machinery / Aftermarket services
Required skills
Commercial negotiation, order management, billing and invoicing, CRM administration, ticket system management, SAP data entry, material planning, sales reporting, statistical analysis
Preferred skills
SAP expertise, CRM/C4C experience, project management certifications (PRINCE2, PMP), additional foreign languages
Technologies
SAP, CRM systems, Ticketing systems
Responsibilities
Create offers for aftermarket and service products, track customer inquiries to closure, process spare parts orders, manage shipment tracking, handle service order processing, maintain product and service catalogs, support the service team with administrative tasks, generate sales reports, coordinate with internal departments, document customer interactions in CRM, process commercial aspects of orders, record hours and materials in SAP, create invoices for services, manage material planning and production orders, update sales prices and generate statistics