First- & Second Level Support (m/w/d)
Core
First- and second-level IT support for clients, handling ticketing, system administration, and incident resolution.
Role type
IT support specialist (first & second level)
Builds
IT system operations and client support services
Domain
IT services / Enterprise support
Deliverable
client delivery
Required skills
IT system administration, ticketing systems, Windows environment management, ERP systems, client management systems
Preferred skills
ERP systems, client management systems
Technologies
Matrix 42, Windows
Responsibilities
Capture, document, and evaluate client requests in the ticketing system; Install, operate, and manage IT systems in the Windows environment (laptops, printers, network, telephones); Participate in on-call duty; Serve as the first point of contact for IT customer inquiries and incident reports; Responsible for maintenance tasks.
Seniority
Entry to Mid-level