IT-Support 1st Level (m/w/d)
Core
First-line IT support for hardware and software issues, serving end-users in the Mannheim area.
Role type
1st Level IT Support Specialist
Builds
IT support services for a client in the Mannheim region
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Computer hardware knowledge, Operating systems, Networking, Standard software, Ticketing systems, Basic troubleshooting
Responsibilities
Serve as first point of contact for IT incidents, Log and document issues via ticketing system, Answer user calls, Escalate complex requests, Perform basic diagnostics and simple repairs