IT-Mitarbeiter (m/w/d) 3rd Level Support
Core
Provide 3rd level technical support by analyzing and resolving complex issues that 1st and 2nd level support cannot solve, collaborating with developers and business units to develop technical solutions.
Role type
Senior IT Support Engineer (3rd Level)
Builds
Technical solutions and transition plans to ensure business continuity
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365, ticketing systems, technical documentation, complex troubleshooting
Responsibilities
Analyze and resolve complex technical incidents, collaborate with developers to create technical solutions, create and maintain technical documentation and process descriptions, implement transition solutions to secure business operations