IT-Supporter (m/w/d) im User-Helpdesk
Hybrid
Core
Providing IT support for a logistics company's users via a helpdesk, handling incidents, configuring workstations, and coordinating field services.
Role type
2nd-level IT support specialist
Builds
IT services and user support for a logistics client
Domain
Logistics / IT Operations
Deliverable
client delivery
Required skills
Windows OS administration, ticketing systems, incident management, remote support, field service coordination, documentation
Preferred skills
2nd-level administration experience, user support experience, MS Office applications
Responsibilities
Handling and resolving IT incidents via ticketing system, phone, and email; Configuring and maintaining Windows workstations; Coordinating field service technicians; Supporting school and business customers; Documenting workflows and solutions
Seniority
Mid-level, hands-on IC