IT Service Desk Specialist (m/w/d)
Hybrid
Core
First and second-level IT support specialist handling user inquiries, ticket management, and workstation setup.
Role type
IT Service Desk Specialist (L1/L2)
Builds
IT support services for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows systems (M365), Ticketing systems, Active Directory, Exchange, Network technologies, Hardware troubleshooting, Software troubleshooting
Preferred skills
IT service training or degree, Project support experience
Responsibilities
Answer and process user requests in first and second-level support, Analyze, prioritize, and document issues in the ticketing system, Set up and maintain IT workstations and onboard new employees, Support hardware and software fault analysis, Communicate with third-level support on complex issues, Support IT projects