IT Support Mitarbeiter*in (m/w/d) - Schul-IT Expert Berlin
On-site
Core
Providing on-site and remote IT support to users across multiple locations, managing the IT service desk, and executing IT rollout projects.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Stable IT operations and digital workspaces for end-users
Domain
Education sector IT infrastructure
Required skills
Windows desktop administration, Office applications, ticketing systems, system monitoring, troubleshooting, documentation
Preferred skills
Prior IT support or helpdesk experience, vocational training in system integration
Responsibilities
Direct user support on-site, IT service desk operations, client issue resolution via phone/email/in-person, ticket creation and documentation, system monitoring and inspections
Seniority
Entry to Mid-level, hands-on IC