Mitarbeiter Service Desk (m/w/d) im Finanzsektor - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support specialist coordinating service requests and incidents for a financial sector client.
Role type
1st-Level Service Desk Analyst
Builds
IT service operations and incident resolution for financial clients
Domain
Financial Services / IT Support
Deliverable
dashboards & analysis
Required skills
IT troubleshooting, incident management, ticketing systems, stakeholder coordination, reporting, proactive monitoring
Preferred skills
Financial industry knowledge, project support, quality assurance
Technologies
Jira, ServiceNow, ITSM tools
Responsibilities
Coordinate and steer service requests with clients and external providers, act as interface between 1st-level and 2nd/3rd-level support, monitor and proactively secure infrastructure operations, prioritize and coordinate incidents/problems/service requests/changes, create reports for quality monitoring and billing, document and maintain processes in ticketing systems, support IT projects and quality assurance