IT Support Specialist
Core
Provide Level 1 diagnostic support for hardware, software, and network issues via phone, email, and live chat for internal and external clients.
Role type
IT Support Specialist (Level 1 Help Desk)
Builds
End-user device stability and service desk ticket resolution
Domain
Financial Services / IT Support
Deliverable
dashboards & analysis
Required skills
PC hardware and software troubleshooting, ticket management, remote diagnostics, process improvement identification, confidentiality handling, time management
Preferred skills
Certifications, college-level courses, analytical skills, problem-solving
Technologies
Service desk platform, core network systems, communication systems, end-user devices