1st und 2nd Level Support (m/w/d)
Core
First and second-level IT support handling customer inquiries, incidents, and maintenance tasks for a research institute.
Role type
1st and 2nd Level IT Support Specialist
Builds
IT systems (Windows environment, notebooks, printers, network, phones)
Domain
IT Support / Public Sector
Deliverable
client delivery
Required skills
IT vocational training, ticket system basics, Windows administration, incident documentation, customer communication
Preferred skills
prior IT experience, team collaboration, quick learning ability