Computer Support Assistant ( IT@JH Technology Acceleration Group)

Baltimore, MD, United StatesRemoteFull-time2026-10-29 → 2026-11-10

Remote

Core

Tier 1 IT support resource resolving ticket-based requests for faculty, staff, students, and administrative departments.

Role type

Junior IT support specialist (internship/casual)

Builds

Documentation updates, knowledge-base articles, runbooks, and user guides

Domain

Higher Education IT

Deliverable

dashboards & analysis

Required skills

Windows and macOS troubleshooting, Microsoft 365 administration, ticketing system documentation, account and password resets, multi-factor authentication support, access provisioning, escalation procedures

Preferred skills

Information Technology or Computer Science coursework, CompTIA A+ or Google IT Support certification, remote work independence, customer service mindset

Technologies

Windows, macOS, Microsoft 365, Service Now, endpoint security tools

About jhu

The Johns Hopkins University was America’s first research university, founded for the express purpose of expanding knowledge and putting that knowledge to work for the good of humanity. Today, Johns Hopkins has approximately 6,500 faculty, 6,200 undergraduate students, and 17,600 graduate students across 230 degree programs at the baccalaureate, master’s, and doctoral levels. JHU has multiple campuses in Baltimore and campuses serving graduate students in DC, Italy, and China. Johns Hopkins stands alone among top research universities in its extraordinary commitment of attention and resources