1st und 2nd Level Supporter (m/w/d)
Core
Handling user support requests via phone, ticketing systems, and email, performing fault analysis, and developing solution proposals for a client company in Mannheim.
Role type
1st and 2nd Level IT Supporter
Builds
IT service solutions and ticket resolutions for end-users
Domain
IT Service Management / Healthcare (preferred)
Deliverable
client delivery
Required skills
IT vocational training, IT service and support experience, fault analysis, solution development, ticket system management, shift work readiness
Preferred skills
Experience in a hospital environment
Technologies
Ticketing systems
Responsibilities
Answering user inquiries via phone, email, or ticketing system; conducting fault analysis; developing solution proposals; participating in IT on-call duty; contributing to IT projects
Seniority
Entry-level / Junior