Corp/Technical Support Specialist I (IT Help Desk)
Core
Entry-level IT support role providing technology assistance to corporate, administrative, and clinical users to ensure reliable technology for clinical operations and patient care.
Role type
entry-level IT help desk specialist
Builds
IT support services for a national network of ophthalmologists and optometrists
Domain
Healthcare IT
Required skills
hardware troubleshooting, operating systems support, software troubleshooting, networking basics, ITSM platform documentation, Office 365 proficiency
Preferred skills
A+ certification, medical environment support experience, technical education experience
Responsibilities
diagnose and troubleshoot technology issues, fulfill service requests, prioritize work based on business and patient-care impact, communicate status and workarounds to customers, maintain accurate documentation in ITSM, collaborate with infrastructure and security teams, follow privacy and security protocols
Seniority
Entry-level, foundational competency development